Policies related to the governance of the library

Bylaws

BYLAWS
of the SCARBOROUGH PUBLIC LIBRARY CORPORATION

     
          
As amended June 2014

ARTICLE I
NAME

BYLAWS
of the SCARBOROUGH PUBLIC LIBRARY CORPORATION

     
          
As amended June 2014

ARTICLE I
NAME

The name of this corporation is the Scarborough Public Library Corporation, duly formed under the laws of the state of Maine, and having its principal place of business at Scarborough, Maine.


ARTICLE II
PURPOSE

The purpose of the corporation shall be to promote and maintain library facilities in and for the Town of Scarborough, and to further education and provide information and recreation through the library’s collections and services.


ARTICLE III
BOARD OF TRUSTEES

  1. Powers.  All powers of the Scarborough Public Library shall be vested in a Board of Trustees.  The Board shall make all rules and regulations for the transaction of the corporation not inconsistent with law.
     
  2. Composition.  The Board shall consist of fourteen (14) Trustees, twelve (12) to be elected and two (2) ex-officio.  All elected trustees shall serve for a term of three years, with staggered end dates, so that no more than four shall expire at the close of the last meeting before the end of any fiscal year.  Elections may be for a lesser period than three years if necessary to fulfill an unexpired term. 

    In addition to the elected Trustees the Board of Trustees shall also include as an ex-officio member, a person elected to the Town Council, and a member of the Board of Directors of the Friends of the Scarborough Library.  These Trustees shall be appointed or elected by the Town Council and the Board of Directors of the Friends of the Scarborough Public Library, respectively, in such manner and for whatever term that each of them deem appropriate.    These ex-officio members shall have all the powers and duties of the elected Trustees.
     
  3. Election.  Trustees are elected by a majority vote of the then current Board of Trustees at the Corporation’s next to last meeting before the end of the fiscal year.  Trustees shall assume their duties immediately prior to the election of officers for the next fiscal year, taking place at the meeting following that at which they are elected, and shall serve until their successors assume their duties.   No elected person shall serve more than two consecutive three year terms, except as provided in ARTICLE III, 4. below.  Any elected person shall become eligible to serve additional terms after an absence from the Board of not less than one year.
     
  4. Vacancies.  Any vacancy occurring among the elected members of the Board of Trustees shall be filled by the affirmative vote of the majority of the remaining Trustees.  A person elected to fill a vacancy shall assume their duties at the close of the meeting at which they are elected, shall serve for the unexpired term of his or her predecessor in office, shall serve until their successors assume their duties, and shall be eligible for reelection for up to two additional three year terms, in accordance with ARTICLE III, 3. above.
     
  5. Attendance.  Any Trustee who misses three consecutive meetings and/or four meetings in any given year, without reasonable cause, may be removed by a two-thirds vote of the Board.
     
  6. Resignation.  Any Trustee may at any time resign by writing to the corporation at its principal office or to the President or Secretary of the Board of Trustees.  Such resignation shall be effective upon receipt unless it states another date.
     
  7. Honorary Trustees.  Any person whom the Board determines should be recognized for exceptionally meritorious service to the corporation may be designated an Honorary Trustee, with all the privileges of a Trustee except the right to vote.

 

ARTICLE IV
OFFICERS AND THEIR DUTIES

 

  1. Officers and Election.  The Officers of the corporation shall be a President, a Vice President, a Treasurer, and a Secretary, each of whom are elected annually for a one-year term by a majority vote of the Board of Trustees at the last meeting before the end of the fiscal year.  Election of officers shall be the last order of business at that meeting.  For purposes of electing officers, Trustees whose term expires at that meeting shall not be eligible to vote; Trustees elected to membership at the previous meeting are eligible to vote and hold office.   Officers serve until their successors are elected.
     
  2. Vacancies.  Any vacancy which occurs in a corporation office shall be filled by election of a Trustee by the affirmative vote of the majority of the remaining Trustees.  Any officer so elected shall serve for the length of the unexpired term.
     
  3. Duties.  The President shall preside at all meeting of the Trustees, and is responsible for assuring appropriate Board of Trustees representation at presentations of financial information to individuals who, or organizations that, provide funds to the library.  He or she shall have such powers and exercise such duties as are required by these Bylaws or as are commonly incident to that office.

    In the absence of the President, the Vice-President shall serve in his or her stead.

    The Treasurer shall have custody of the monies of the corporation, shall be responsible for collecting the debts owed to the corporation, paying the obligations of the corporation, filing the corporation’s tax returns, and maintaining books of the financial affairs of the corporation.  These duties may be delegated to other paid or unpaid persons with permission of the Board of Trustees.  The Treasurer shall present a report of the corporation’s financial activity and condition to the Trustees as often as they may require, and shall prepare an annual financial report.  In the absence of the President and Vice President, the Treasurer shall serve in his or her stead.

    In the absence of the President, Vice President, and Treasurer, those Trustees present shall elect a President, pro. tem., to preside at that meeting.

    The Secretary shall keep written minutes of the meetings of the Board of Trustees and perform such other duties as may be required by the Board.  In the absence of the Secretary at any meeting, the President may appoint a Secretary, pro. tem., for that gathering.

    The Library Director shall serve as corporation clerk, unless some other person is elected by the Board of Trustees.  It shall be the duty of the corporation’s clerk to act as registered agent of the corporation in dealings with the office of the Secretary of State of Maine pursuant to 13-B M.R.S.A.§ 304-A.
     
  4. Removal.  Any officer elected as provided in the bylaws may be removed by a majority vote of the Trustees when, in their judgment, the best interest of the corporation will be served by such removal.
     
  5. Resignation.  Any officer may, at any time, resign his or her office by writing to the corporation at its principal office or to the President, Vice-President, or Secretary of the Board of Trustees.  Such resignation shall be effective upon receipt unless it states another date.


ARTICLE V
MEETINGS

  1. Regular Meetings.  Meetings of the Board of Trustees shall be held at such time and place as the Trustees may determine.  Normally the Trustees will defer to the call for a meeting by the President, at a time and place that he or she determines. See 4. Notice. below.
     
  2. Special Meetings.  Special meetings of the Board of Trustees may be called by any officer or by any two members of the Board or by the Library Director and one member of the Board.  The special meeting shall be held as soon as practical after notice is given to all Board members in accordance with ARTICLE 5, section 4 below.  The purpose(s) of a special meeting should normally be limited to one or more specific items announced in the call for the meeting.  Actions taken outside those announced in the call for the meeting must be ratified at the next regular meeting of the Board in order to be effective.
     
  3. Annual Meeting.  The annual meeting shall be the next regular meeting after the close of the fiscal year.  It shall be held at such time and place as the Trustees shall determine.  Activities at this meeting shall include year-end reports from committees and officers.
     
  4. Notice.  Trustees have actual notice that regular meetings of the Board are normally held the third Thursday of a month unless notice is received regarding an alternate date by any manner agreeable to a majority of the Trustees.  Trustees should keep those dates available unless it is announced that there is no need to meet then.  Notice of special meetings shall be made to Trustees in a manner agreeable to a majority of the Trustees which will facilitate the occurrence of the meeting in accordance with ARTICLE V, section 2 above.

    Attendance of a Trustee at any meeting shall constitute a waiver of notice of such meeting except when a Trustee attends for the express purpose of objecting to the transaction of any business because the meeting is not lawfully called or convened.
     
  5. Written Notice Required for Certain Actions.  Written notice shall be given to each member of the Board of Trustees at least thirty (30) days before, or presented at the regular meeting prior to, the meeting at which a decision regarding proposed changes will be made regarding the adoption, revision or annulment of any rule or regulation, including changes to these Bylaws (see ARTICLE XII), which the Board shall act upon in accordance with its powers under Article III, section 1.  The notice shall fully state the language of the proposed change(s) and, a statement of the purpose(s) thereof.
     
  6. Quorum.  A majority of the Trustees, one of whom must be an officer, present in person, shall constitute a quorum for the purposes of transacting business at all meetings of the Board of Trustees.  Committees may transact business when a majority of its members is present.
     
  7. Parliamentary Authority.  “Roberts Rules of Order”, latest edition, shall govern all meetings of the Trustees to the extent that they are not inconsistent with these Bylaws and any special or unique rules of order that the Board of Trustees may adopt.  Standing rules, which are related to the details of the administration of the corporation rather than to parliamentary procedure, may be adopted or changed upon the same conditions as any ordinary act of the corporation.
     
  8. Action by Consent.  Any action which may be taken at a meeting of the Trustees, or of a committee of the Trustees, may be taken without a meeting if all of the Trustees, or all of the members of the committee, as the case may be, sign written consents setting forth the action taken or to be taken, at any time before the intended effective date of such action.  Such consent shall be filed with the minutes of the Trustees’ meetings, or committee meetings, as the case may be, and shall have the same effect as a unanimous vote.

 

ARTICLE VI
COMMITTEES

  1. Standing Committees.  The Board of Trustees may create standing committees by an affirmative vote of the majority of the Trustees.  The President shall appoint members of the Board of Trustees to standing committees and designate the Chair for each.  The President, in consultation with the Chair of a standing committee, will also appoint non-trustee members of that committee as such additional members are from time to time deemed desirable.
     
  2. Nominating Committee.  The President shall appoint not fewer than three (3) Trustees to the Nominating Committee.  This committee shall be responsible for presenting nominations of successor Trustees and officers.  Names of those nominated shall be sent in writing to members of the Board of Trustees at least thirty (30) days before, or presented at the regular meeting prior to, the meeting at which a decision will be made by the Board.  The committee will also recommend replacement Trustees to fill unexpired terms when vacancies occur.
     
  3. Other Committees.  The Board of Trustees may create other committees or sub-committees by an affirmative vote of the majority of the Trustees.  At least one member of each committee or sub-committee shall be a Trustee.  Any such committee or sub-committee may include any other person or persons with needed expertise as seems desirable to the Board of Trustees.
     
  4. Committee Records and Reports.  Each committee established in accordance with these Bylaws will keep written records of its meetings and activities, provide a copy of such records to the Secretary for inclusion in the permanent records of the corporation, and report to the Board of Trustees as often, and in such form, as the Board may require.


ARTICLE VII
FISCAL YEAR

The fiscal year of the corporation shall commence on July 1st and end on June 30th.


ARTICLE VIII
SEAL

The corporation shall have a seal in such form as the Trustees may determine, and be kept in the custody of the Secretary.

 

ARTICLE IX
PROHIBITION AGAINST LOANS AND PRIVATE GAIN

No loans shall be made by the corporation to its Trustees or officers.  Any trustee or officer who assents to or participates in the making of any such loan shall be liable to the corporation for the amount of such loan until the repayment thereof.

No officer or Trustee shall receive any pay, compensation or benefit from the corporation directly or indirectly for performing corporation duties.  This provision shall not prohibit the reimbursement of incidental expenses necessarily incurred in the business of the corporation by any officer or Trustee duly authorized to make such reimbursement.

The Board of Trustees may employ persons to perform duties for the corporation upon proper authorization by the Board, but no officer or Trustee or member of his or her family shall be so employed.

 

ARTICLE X
INDEMNIFICATION

 

  1. Basic Indemnification.  Any person who was or is a party or is threatened to be made a party to any threatened, pending or completed action, suit or proceeding, whether civil, criminal, administrative or investigative, by reason of the fact that he or she is or was a Trustee, officer, employee or agent of the corporation, shall be indemnified by the corporation against expenses, including attorney’s fees, judgments, fines and amounts paid in settlement actually and reasonably incurred by him or her in connection with such action, suit or proceeding; provided that no indemnification shall be provided for any person with respect to any matter as to which he or she shall have been finally adjudicated in any action was in the best interest of the corporation or, with respect to any criminal action or proceeding, had reasonable cause to believe that his or her conduct was unlawful.  The termination of any action, suit or proceeding by judgment, order or conviction adverse to such person, or by settlement or a plea of nolo contendere or its equivalent, shall not itself create a presumption that such person did not act in good faith in the reasonable belief that his or her action was in the best interest of the corporation, and, with respect to any criminal action or proceeding, had reasonable cause to believe that his or her conduct was unlawful.
     
  2. Other Provisions.  Any provision of these bylaws to the contrary not withstanding, to the extent that a Trustee, officer, employee or agent of the corporation has been successful on the merits or otherwise in defense of any action, suit or proceeding referred to in section 1 above, or in defense of any claim, issue or matter therein, he or she shall be indemnified against expenses, including attorney’s fees, actually and reasonably incurred by him or her in connection therewith.  Any such person may enforce the right of indemnification created by these bylaws by a separate action against the corporation, if an order for indemnification is not entered by a court in the action, suit or proceeding in which he or she was successful on the merits or otherwise.

    Any indemnification under section 1 hereof, unless ordered by a court, shall be made by the corporation only as authorized in the specific case upon a determination that indemnification of the Trustee, officer, employee or agent is proper in the circumstances because he or she has met the applicable standard of office, and shall continue as to any such person who has ceased to be a Trustee, officer employee or agent and shall inure to the benefit of the heirs, executors and administrators of such person.

    Any indemnification referenced above, to the extent deemed appropriate by the Board, may also be afforded or reimbursed to any Trustee, officer, employee or agent of another corporation, partnership, joint venture, trust or other enterprise which served at the request of the corporation at the time the cause of action or alleged offense occurred.

ARTICLE XI
DISSOLUTION

In the event the corporation shall ever be dissolved, none of the corporation’s assets shall benefit any officer, Trustee or member.  Upon the dissolution of the corporation, the Board of Trustees shall, after paying or making provision for the payment of all of the liabilities of the corporation, with the approval of the Town Council, which shall not be unreasonably withheld, distribute the remaining assets to some other corporation whose purpose is similar to that of the Library corporation (as stated in Article II), and which qualifies under the terms of Section 501(c)(3) of USIRC or to the Town of Scarborough.

The dissolution of the corporation shall be authorized at a meeting of the Board of Trustees upon the adoption of a resolution to dissolve by the vote of a majority of the Trustees.

 

ARTICLE XII
AMENDMENTS

 

These Bylaws may be amended by additions or deletions, or be repealed, by a vote of two-thirds of the Trustees at any meeting of the Trustees, provided that written notice of the proposed change or repeal has been provided, in accordance with ARTICLE V, section 5, in writing to members of the Board of Trustees at least thirty (30) days before, or presented at the regular meeting prior to, the meeting at which a decision regarding the proposed changes will be made by the Board.  The notice shall fully state the language of the proposed change(s) and a statement of the purpose(s) thereof.


Amended 03-19-98, Amended Article VI (06/17/99), Amended Article XI (10/21/99), Amended Article IV to provide updated statute reference. (06/19/2014)

Mission, Vision and Values Statements

Scarborough Public Library

Strategic Intent

Mission

The mission of the Scarborough Public Library is to provide access to a broad and deep collection and high quality services that promote lifelo

Scarborough Public Library

Strategic Intent

Mission

The mission of the Scarborough Public Library is to provide access to a broad and deep collection and high quality services that promote lifelong learning in a welcoming, community-centered facility.

Vision

The Scarborough Public Library will be an innovative leader in implementing a variety of strategies to bring knowledge and promote learning opportunities for people of all ages.

Values

The Scarborough Public Library will:

  • Be a vibrant spirited library that demands outstanding performance in all areas.
  • Assist a broad population to access knowledge and information through diverse formats for both formal and independent education.
  • Maintain a professional and highly skilled staff to assist with access to information and services.
  • Use resources judiciously to provide a stimulating and welcoming atmosphere, and a variety of programs and spaces that serve as an anchor for the community.
  • Serve as a proactive and courageous leader in the library community – keeping abreast of the latest technology while honoring and maintaining tradition.
  • Engage and respectfully consult with community members to ensure that a broad population has a positive experience.

 

Adopted 10/2015

Strategic Plan, 2017-2019 : Executive Summary

Scarborough Public Library
Strategic Plan 2017-2019

Executive Summary

Process Overview

Scarborough Public Library
Strategic Plan 2017-2019

Executive Summary

Process Overview

The Strategic Planning Committee, an ad hoc committee of the Library Board of Trustees, made up of current and past representatives of the Board, the Library Director and members of the public, began to meet in November, 2014 with the goal of developing a plan for library operation for the future.   The Plan updates the 2012-2015 Strategic Plan and again covers a period of three years.    The drafting process included consideration of current and emerging library trends, recognition of the library’s strengths and weaknesses, identification of our stakeholders, seeking community input and developing the Plan.  The Plan reflects the priorities of the Scarborough community.

In the first few meetings, the team focused on gaining a high-level understanding of current and possible future states of public libraries.  It reviewed nation-wide studies and narratives about current and projected library usage, statistical summaries about the town of Scarborough and information about local library use.  The Committee also surveyed the Library staff for their expert opinions on current and future services and how they see their role in the Library’s mission.  Working with the Committee, the Board of Trustees reviewed and revised the Library’s Vision, Values and Mission statements.  The Board also conducted a SWOT (Strength, Weaknesses, Opportunities and Threats) analysis to further understand the Library’s current and possible future states.

The Committee identified stakeholders in the Library’s success.  Early on the Committee decided that stakeholders included community members who don’t currently use the Library and developed a single questionnaire aimed at both library cardholders and non-cardholders.  On Election Day, 2015 the Committee had a display at the town polling site to engage as many members of the Scarborough community as possible, including those who may not have a library card.  Emails addresses were solicited from voters as they exited the polling area.

The survey was sent out electronically to both library card-holders and those who shared their email addresses at the polls. In addition, library patrons were invited to complete the survey by hand in the library over a week.  All told, the Committee received over 660 survey responses.

In addition to surveys, the Committee identified representatives of various community interests and met with them in a series of focus groups.  The focus groups included business interests, seniors, educators, the Friends of the Library, teens, local government representatives, the general public and the Library staff.  As part of the process, the Library Director and Board Chair led a workshop with the Scarborough Town Council.

Using the results of all the data gathered, including but not limited to the overview of library trends, updated Vision, Value and Mission statements, and community input through surveys and focus groups, the Committee identified specific themes; these themes became Strategic Priorities.  The Committee then developed specific goals from the themes.  The Library staff, who will be charged with implementing most of the Priorities, developed specific, measurable action steps to implement these goals.  The Plan includes objectives, or active statements, and assigns responsibility for completion, a time frame, necessary resources and measurement criteria.  The timeline for the Plan is 2017-2019.

A Note on Library Expansion

One of the themes that the Strategic Planning Committee identified as flowing through the feedback we received from the Scarborough community, perhaps the most common theme, is the need to expand the library.  Many of the surveys and virtually all of the focus group discussion identified space issues.  For example, the need for more quiet space came up frequently, as did the need for additional, and larger, meeting space.

Our current library building opened in 1990.  The facility was originally intended to serve the needs of the town of Scarborough for a limited period of time with the realization that as the town of Scarborough grew, the Library would eventually need to expand to continue to serve the community’s needs.  While the Library always had an eye to the future, it was designed and built at a time when the library primarily functioned as a book-lender and the collection was organized with a card catalog.
 
Since then, the role of the library has expanded to include providing access to technology, extensive cultural and educational programming and community meeting space (among many other things).  The Scarborough Public Library has adapted over time to perform all of these functions and much more in a facility that was not designed for them.  And, as anticipated, our town has continued to grow. 

In 2002 the Board of Trustees undertook several studies to identify space deficiencies and operational inefficiencies in the current building so that planning might begin for the next decade of growth in the community.  That planning effort continued in 2004 with the hiring of an architect to conduct an existing conditions study and develop architectural plans for an expansion.  In June 2006 voters narrowly defeated a proposed expansion and renovation of the existing library.

As a result of feedback from the community gathered over the last year-plus, the Scarborough Public Library Board of Trustees has determined that the time is right to explore expanding the library.  The goal of any library expansion is to update our current Library to more adequately meet today’s needs and provide flexibility for the future.  We look forward to partnering with the Scarborough community as we explore possible options.

Acknowledgements

The Board of Trustees wishes to thank the hundreds of people from the town of Scarborough who provided feedback during this process through surveys, focus groups and general conversations.  The purpose of the Plan is to set your Library’s course for the next few years and we thank you for your time and willingness to share what is important to you.

In addition, the Board is grateful for the input from Library staff.  They are on the front lines and we could not have gotten far without their hard work and eagerness to help.

Finally, the Board extends its gratitude to Nancy Crowell, Library Director, for her tireless energy, boundless enthusiasm, sound insights and her deep institutional knowledge in working through this process.

Strategic Plan, 2017-2019 : Priorities and Goals

Scarborough Public Library
Strategic Plan 2020 Update

Scarborough Public Library
Strategic Plan 2020 Update

Priorities & Goals

  1. Provide access to high quality services and collections 
    1. Provide access in multiple formats - Ongoing 
    2. Promote resources for independent and formal learning 
    3. Maximize user experience of high-speed Internet access (MSLN) 
    4. Review library hours to improve patron access 
    5. Community Cloud space
  2. Promote opportunities for curiosity, entertainment, and life-long learning 
    1. Support early childhood learning
    2. Coordinate summer learning opportunities with educators and commercial programs 
    3. Identify and meet the needs of newcomers 
    4. Promote customized digital learning (courses and locations), promote Library Resources over other products 
    5. Promote job skills and resources 
    6. Provide teen life-skills support (money management, babysitting, college prep.) 
    7. Provide senior computer/technology and enrichment series 
  3. Engage the community in developing and promoting resources and partnership opportunities
    1. Civic engagement - public affairs: expand opportunities for conversation (use media) 
    2. Volunteer Service Coordination 
    3. Multi-generational programming
    4. Business partnerships 
    5. Identify new opportunities to promote the library with users and non-users 
  4. Provide a versatile, welcoming, collaborative, and safe space that serves as an anchor for the community 
    1. Develop plan for Library Expansion 
    2. Provide business support services 
    3. Define the Library's role as a cultural center and develop an appropriate response 
    4. Define what a maker space for our Library might include 
  5. Ensure a strong, helpful, and customer-focused organization 
    1. Support staff development including providing appropriate time and space  
    2. Develop a succession plan for Library Director 
    3. Provide diversity training to the staff and board 
    4. Review mission in regard to Diversity, Equality, and Inclusion 

 

Strategic Plan, 2012-2015

Scarborough Public Library
Strategic Plan 2012-2015
Strategic Priorities

Scarborough Public Library
Strategic Plan 2012-2015
Strategic Priorities

  1. Improve access to services and collections
    1. Examine policies and procedures related to services
    2. Examine policies and procedures related to use of services
    3. Examine policies and procedures related to use of facilities
    4. Review selection, purchasing and processing procedures for fastest delivery to the user
    5. Support excellence in customer relations
    6. Increase means for patrons’ access to collections and services
    7. Identify barriers to patrons’ access to collections and services
    8. Make a plan to reduce barriers
    9. Implement plan to reduce barriers
  2. Provide materials in formats that respond to the wishes of the community
    1. Examine policies and procedures related to acquisition of collections
    2. Determine current formats through measurement of existing collections and identifying what’s missing
    3. Acquire materials commensurate with demand 
  3. Evaluate facilities and technologies to support services
    1. Review existing facilities evaluations
    2. Identify current deficiencies
    3. Develop scope and schedule for correction of deficiencies
    4. Maintain and upgrade technologies to support the best user experience and to improve staff efficiency
    5. Provide safe, healthy and esthetically pleasing environment
  4. Provide exceptional programming that meets the interests and needs of the community
    1. Identify barriers and strategies for overcoming these barriers
    2. Identify and engage partners for success
    3. Identify trends and opportunities for future services
  5. Promote Awareness and Use of the Library
    1. Create comprehensive marketing plan
    2. Review role of staff in ongoing promotion
    3. Articulate Library’s role in the community
  6. Maximize Resources
    1. Identify resources and gaps
    2. Increase fundraising and development activities: Planned Giving Campaign 
    3. Develop partnerships especially those that are mutually beneficial to all participants 
    4. Conduct a “return on investment” analysis 
  7. Review internal organizational structure
    1. Align job descriptions and duties with organization’s goals 
    2. Review best practices for services and design staff training program 
    3. Create succession plan for key staff
    4. Review strategic intent statements: mission, vision, values, goals 

 

EXECUTIVE SUMMARY
STRATEGIC PLAN
SCARBOROUGH PUBLIC LIBRARY
PROCESS OVERVIEW

PROCESS OVERVIEW

The Strategic Planners, an ad hoc committee of the Library Board of Trustees and the Library Director, began to meet weekly in November, 2011 to develop a plan for library operation for the future. The plan was expected to cover a period extending three years but the committee chose not to fix the duration to encourage discussion of a longer view of five to ten years as well. The process was to include a review of the community, consideration of current and emerging library trends, recognition of the library’ strengths and weaknesses, identification of our “stakeholder”, and feedback opportunities through focus groups, surveys and conversations with users and non-­‐users.

In the first months of meetings, the committee read materials on library and technology trends. It reviewed statistical summaries from the Census and reports of library use. The Library staff was surveyed for opinions on current and future services and how they see their role in the organization’s mission.

The committee members identified stakeholders in the Library’s success and met with groups from the community to learn what current services and features are most valued. Focus group participants were also asked to suggest improvements and changes that might strengthen the library’s role in the community. Participants were selected based on their affiliation with a stakeholder group and were not necessarily active library users. Facilitation was provided by Karen Martin, Communications Director for SEDCO.

A series of surveys gathered information from library users. These electronic surveys were distributed through the Library’s website and to email addresses of library card holders. Parents of story time attendees were surveyed during their visit about their experience with youth services. Additional surveys similar to the online survey were offered to other visitors during the same period. The Youth Services Librarian also interviewed middle school students to collect their perspective on library services.

The Board of Trustees reviewed the existing Vision and Mission statements. A new Vision Statement and the Library’s first Values Statement were added to the existing Mission Statement. They were aided in this discussion by Dana Morris-­‐Jones and John Shorb of the Delphi Group. The Board also conducted a SWOT (strength, weaknesses, opportunities and threats) exercise.

Again, using the results of all of the data gathered, a list of themes was created. These became the basis for the seven Strategic Priorities. The Priorities were divided among the Board Committees and the Library Staff. These groups developed their assigned areas into a Work Plan with Goals reflecting the Priorities. The Plan includes objectives, or active statements, and assigns responsibility for completion, a time frame, resources needed, and measurement criteria. The time frame for the Work Plan is 2012-­‐2015.

ACKNOWLEDGEMENTS

The Scarborough Public Library Board of Trustees wishes to thank the Committee members who demonstrated their intelligence, creativity, loyalty, and persistence.
The Strategic Planning Committee: Nancy Kelleher, Co-Chair, Anne Janak, Co‐Chair, Susan Trent, Patsy Wiggins, Kevin Carbin, Emily Read, Nancy Crowell, Library Director

The Committee is grateful to:

Library Director, Nancy Crowell, for her guidance throughout the process. She scheduled the meetings, provided the committee with outside resources
and examples, skillfully took notes at the Focus Group meetings, and provided motivation to the group.

Focus Group Moderator: Karen Martin, Communications Manager for SEDCO

Consultants: Dana Morris-Jones and John Shorb, The Delphi Group Library 

Department Heads: Susan Winch, Joshua Tiffany, Catherine Morrison, Louise Capizzo, and Nancy Crowell, Director.

Library Staff: Gail Dobriko, Karen Spak, Denise Menard, Leo Salvato, Jr, Joshua Meyer, Joshua Tiffany, Emma Gibbon, Lauren Isele, Brenda Birkner, Christie Stuntz, Celeste Shinay, Marilyn Taylor, Linda Herrick, Susan Karam, Mary Porada, Jeffrey Ertman.

Focus Groups:

Town Council, February 15, 2012: Jim Benedict, Jessica Holbrook, Judy Roy, Carol Rancourt, Tom Hall, Town Manager.

Business, March 2, 2012: Stu Axelrod, Casella Waste; Jim Elkins, Career Planning Services; Guy Gledhill, Real Estate Broker, RE/MAX; Norm Forgey, Maine Day Trips; Jim Damicis, Camoine Associates; Karen Martin, SEDCO.

Education, March 8, 2012: Barbara Merritt, Christine Koch, Peggy Wallace, Martha Whitton, Karen Rand, Joyce Wheeler, Monique Culbertson, Patrick Reagan, John Thurlow.

Senior Services, March 16, 2012: Mary Celia O’Neil, Hospice of Southern Maine; Ken Libby, Maudie Libby, Senior citizens; Debbie DiDominicus, Southern Maine Agency on Aging; Debbie Jones, Scarborough

Community Services; Ginny Ketch, Piper Shores; Joe Giacomantonio, Scarborough Police Department.

Friends of the Library, March 23, 2012: Beth Bellemere, Pat Buttner, Jim Czimbal, Bert Follansbee, Maurissa Guibord, Lee Jones, Jack Kelley, Casey McKeown, Deb Pierce, Sybil Riemenschneider, Marjorie Rosenbaum, Bob Lynn

General Public, March 30, 2012: Bruce Gullifer, Scarborough Community Services; Rich Spies, Tilson Technology; Stan Gawron, Gawron Turgeon Architects; Dick Cervizzi, former library attorney; Tim Byrne, Tim Byrne Photography; Bud Hanson, Community Volunteer.

And our thanks to the hundreds of people who completed our surveys.